Frequently Asked Questions

1. How do I download and use the tax sale data on your website?
2. How do I use the search engines on your website?
3. I can't seem to get the search results I want. What's my problem?
4. How do I get a list of properties that did not sell in your county's tax sale?
5. Do you have tax maps on your website?
6. How do I purchase a mailing list of property owners in a certain area of the county?
7. I only see the current years' tax records, how can I see past years tax records?
8. How do I change information (name, address, legals) about my property?
9. After completing information requested (name, address, etc), it takes me to another page of listings rather than the appraisal requested. What's the problem?
10. When I look up my Deed of Trust, can I get a copy of the recorded document over the Internet?
11. How do I download and view a recorded document over the Internet?
12. Why do I keep getting "The page cannot be displayed" when doing searches?
13. I'm having trouble viewing/downloading documents over the Internet. What am I doing wrong?

Answers

Q: How do I use the search engines on your website?
A: The search engines are designed to search by only one criteria. They will search by name, or address, or parcel, or book and page, or filing date, etc. Only enter one type of criteria into the search fields.When searching by name, and you are not getting the results you wish, try putting in less information. When I put in just "Hutcheson" in the name field, several Hutcheson's we're returned. If the county does not record your name with a "comma" (Hutcheson, Charles) or (Hutcheson Charles), then do not put one in your searches. When searching by address, the courthouse recorded your address as "Sharp Rd" instead of "Sharp Road". I just put in "Sharp" without "Road" and without a house number and started my search from there.

Q: I can't seem to get the search results I want. What's my problem?
A: When searching and you are not getting the results you wish, try putting in less information. For example, when I put in just "Hutcheson" in the name field instead of "Hutcheson, Charles", several Hutcheson's we're returned. If the county does not record your name with a "comma" (Hutcheson, Charles) or (Hutcheson Charles), then do not put one in your searches. When searching by address, the courthouse recorded an address as "Sharp Rd" instead of "Sharp Road". I just put in "Sharp" without "Road" and without a house number and started my search from there.

Q: How do I get a list of properties that did not sell in your county's tax sale?
A: This type of information is not currently available over the Internet, please contact the county about this type of information.

Q: Do you have tax maps on your website?
A: We do not offer a tax map service at this time.

Q: How do I purchase a mailing list of property owners in a certain area of the county?
A: A: This type of information is not currently available over the Internet, please contact the county about this type of information.

Q: I only see the current years' tax records, how can I see past years tax records?
A: It is each county's choice to put historical tax records online. Please contact the county for more information on putting historical records online.

Q: How do I change information (name, address, legals) about my property?
A: All changes to public records must be done at the county courthouse.

Q: After completing information requested (name, address, etc), it takes me to another page of listings rather than the appraisal requested. What's the problem?
A: When searching and you are not getting the results you wish, try putting in less information. For example, when I put in just "Hutcheson" in the name field instead of "Hutcheson, Charles", several Hutcheson's we're returned. If the county does not record your name with a "comma" (Hutcheson, Charles) or (Hutcheson Charles), then do not put one in your searches. When searching by address, the courthouse recorded an address as "Sharp Rd" instead of "Sharp Road". I just put in "Sharp" without "Road" and without a house number and started my search from there.

Q: When I look up my Deed of Trust, can I get a copy of the recorded document over the Internet?
A: Not all counties have chosen to put their documents on the Internet. Please contact your county official for more information.

Q: How do I download and view a recorded document over the Internet?
A: If your county has chosen to make that service available, go to this help page.

Q: Why do I keep getting "The page cannot be displayed" when doing searches?
A: This can be happening for two reasons. You may have an old search "cached" in your web browser. To delete the "cached" pages click Tools->Internet Options->Delete Files. Next, you will need to hit the "Refresh" button. If this doesn't fix the problem, your privacy settings may be set too high for our website. This is usually the case when your privacy settings are set to "High" or "Block All Cookies". Try changing to "Medium High" or "Medium" by clicking Tools->Internet Options->Privacy Tab->Drag Settings to Medium or Medium High.

Q: I'm having trouble viewing/downloading documents over the Internet. What am I doing wrong?
A: If you are having trouble displaying the document click here for some more help.